Find quick answers to our most common questions below. For further assistance, our customer support team is always happy to help.
Orders & Shipping
Q: How long does it take to process my order?
A: We pride ourselves on fast fulfillment! Orders placed before 2:00 PM EST are processed and shipped out the same business day. Orders placed after this time will be processed on the next business day.
Q: How long does standard shipping take?
A: Standard domestic shipping within the continental US typically takes 3 to 4 business days after your order leaves our warehouse.
Q: What are your shipping carriers?
A: We partner with multiple carriers, including USPS, UPS, and FedEx, to ensure reliable delivery. At checkout, our system will automatically select the best available carrier options for your location.
Q: Do you offer free shipping?
A: Yes! We are pleased to offer free standard domestic shipping on all orders of $35.00 or more.
Q: Do you ship internationally?
A: Yes, we offer international shipping options through USPS Priority International and UPS International. Shipping times and costs are calculated at checkout based on your destination. Please see our International Shipping Disclaimer below.
Q: How will I track my order?
A: As soon as your order ships, we will send the tracking information directly to the email address associated with your customer account or the one you provided at checkout.
Returns & Refunds
Q: What is your return policy?
A: Your satisfaction is our priority. If you are not satisfied with your purchase from Biophix.com for any reason, you may return it to us within 30 days from the date of purchase for a complete refund or exchange. Both opened and unopened products are accepted.
Q: What is the return process?
A: All returns must be pre-authorized. Please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number before sending your return. Returns received without an RMA number will not be processed.
Q: What about damaged or defective products?
A: If you receive a damaged or defective product, notify us immediately. We will promptly send a replacement and provide a prepaid return label. Refunds for damaged items are also available within the 30-day window.
Q: How long does a refund take?
A: Once we receive and inspect your return, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account.
Subscribe & Save
Q: What is Subscribe & Save?
A: It's a convenient program that automatically delivers your favorite Biophix products on a schedule you choose, at a discounted price.
Q: How does billing work?
A: Your payment method is charged the discounted price when each recurring order is processed.
Q: Can I cancel or change my subscription?
A: Yes, you can cancel your subscription or change your delivery frequency at any time by contacting customer service. There are no fees or penalties for cancellation.
Q: What if my subscription product is out of stock?
A: If your item is unavailable, we may fulfill your order with a similar product as long as it is the exact same formula and bottle size. If you are not satisfied with the replacement, you can return it for a full refund.
Products & Quality
Q: Are your products tested for quality?
A: Absolutely. We manufacture in our own cGMP-compliant, NSF-certified facility. Our in-house lab rigorously tests every product for identity, composition, purity, and potency.
Q: Are your products tested for heavy metals?
A: Yes. All Biophix products are tested for heavy metals and are compliant with California's Proposition 65 (Prop 65) standards for consumer safety.
Q: Are your products certified?
A: Yes. We hold USDA Organic Certification and are recognized by ECOCERT and CCOF. We are also committed to using Non-GMO ingredients.
Q: Are your products vegan/vegetarian?
A: Many of our products are vegan or vegetarian and are clearly labeled as such. Check the product description or packaging for details.
Q: Can I take these with my prescription medication?
A: We recommend consulting with your healthcare provider before starting any new supplement, especially if you have a pre-existing condition or are taking prescription medication.
International Shipping Disclaimer
We strongly encourage international customers to contact their local customs office before ordering to understand import regulations. Biophix is not responsible for customs duties, taxes, or delays. Please note:
- Address Errors: Customers are responsible for shipping fees if a package is returned due to an incorrect address.
- Customs Issues: If a package is refused, seized, or abandoned due to customs regulations, a refund will be issued for the merchandise only, minus all shipping costs.
- Destroyed Packages: We cannot issue refunds for packages destroyed by customs or lost and not returned to us.
Website & Security
Q: How do I reset my password?
A: Click "Log In" and then "Forgot Password?" Enter your email to receive a password reset link.
Q: Is my payment information secure?
A: Yes. We use industry-standard SSL encryption to protect your data during transmission. We do not store your full payment details on our servers.
Contact Us
Still have a question?
We're here to help! Contact our friendly customer support team.
Email/Form: Use the "Contact Us" form on our website.
Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
Phone: +1-305-861-0898